Privacy Policy

We're straight-up honest about how we handle your info

Last Updated: November 6, 2025

Look, we get it - nobody really reads these things

But here's the deal: we're a small shop in Vancouver that works on European cars. We're not some massive corporation selling your data to the highest bidder. We collect what we need to fix your car, send you reminders, and maybe shoot you a text when your winter tires are ready. That's pretty much it.

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When you bring your BMW, Audi, or whatever European ride you've got into our shop, we're gonna need some basics:

  • Personal stuff: Your name, phone number, email. Y'know, so we can actually call you when your car's done.
  • Vehicle details: Make, model, VIN, service history - this isn't us being nosy, it's literally how we figure out what parts you need and what work's been done before.
  • Payment info: Credit card details if you pay by card. We use a secure processor, not storing that stuff on a sticky note.
  • Appointment data: When you book online or call in, we keep track of dates, times, what service you're coming in for.
  • Communication records: Emails, texts, phone calls about your service - helpful when there's a question about "wait, what did we agree on?"

We don't collect anything weird like browsing habits or social media stalking. Just the basics to run a repair shop.

Pretty straightforward stuff here. We use your info to:

Service Your Vehicle

Book appointments, order parts, keep track of what maintenance you've had done. Can't fix your transmission if we don't know it's you.

Stay In Touch

Send reminders about winter tire swaps, follow up on how that brake job went, let you know about recalls if they pop up.

Process Payments

Obviously we gotta charge you for the work. Invoices, receipts, all that fun accounting stuff.

Legal Requirements

Sometimes we're legally required to keep records - warranty claims, safety recalls, that kind of thing.

We might send occasional emails about seasonal services (like "hey, time for winter tires") but we're not bombarding you with spam. You can opt out anytime.

We're not in the business of selling your data. Here's the short list of who might see your info:

  • Parts suppliers: When we order parts for your specific vehicle, they need to know it's going to a 2018 Audi A4, not a pickup truck.
  • Payment processors: Companies like Square or whoever we use to process credit cards. They've got their own security standards.
  • Diagnostic software providers: European cars need specialized diagnostic tools - sometimes those companies see vehicle data to help us troubleshoot.
  • Insurance companies: Only if YOU ask us to deal with a warranty or insurance claim. We're not calling them behind your back.
  • Legal obligations: If a court orders us or there's a safety recall, we might have to share info. Hasn't happened yet in our years here, but legally we gotta mention it.

We DO NOT: Sell your info to marketers, share it with random third parties, or do anything shady. We're mechanics, not data brokers.

We take security seriously, even if we're covered in grease half the time:

Technical stuff: Our systems use encryption, secure servers, password protection - all the standard stuff you'd expect. We're not keeping spreadsheets on an old laptop in the back.
  • Payment info gets processed through PCI-compliant systems (that's the credit card security standard)
  • Only staff who need access to do their job can see customer records
  • We keep physical documents locked up when not in use
  • Old records get securely disposed of when we don't need 'em anymore

No system's perfect, but we do our best to keep your info safe. If there's ever a breach, Canadian law requires us to notify you - and we absolutely would.

Here's the reality - we keep service records for a while because they're actually useful:

Type of Information How Long We Keep It Why
Service records 7-10 years typically Warranty purposes, tracking maintenance history, legal requirements
Financial records 7 years Tax and accounting laws in Canada
Contact info Until you ask us to delete it So we can reach you for future services
Marketing communications Until you unsubscribe Only if you've opted in to begin with

If you haven't been in for 10+ years and we don't hear from you, we'll eventually purge old records. But honestly, most customers appreciate having that service history on file.

Under Canadian privacy laws (PIPEDA, specifically), you've got rights. Here's what you can do:

Access Your Info

Want to see what we have on file? Just ask. We'll show you your service records, contact details, whatever.

Correct Mistakes

Wrong phone number? Moved? Let us know and we'll update it. Accurate info helps us serve you better anyway.

Delete Your Data

You can ask us to delete your info, but we might need to keep some records for legal or warranty reasons. We'll explain what we can and can't delete.

Opt Out of Marketing

Don't want seasonal reminders or service emails? Click unsubscribe or tell us. We won't be offended.

To exercise any of these rights: Give us a call at (604) 555-8742 or email service@frosthalchronos.info. We'll respond within 30 days, usually way faster.

Our website isn't doing anything crazy. Here's what's going on:

  • Essential cookies: These make the site work - like remembering you're logged in to book an appointment.
  • Analytics: We might use something like Google Analytics to see how many people visit, which pages are popular, that sort of thing. It's anonymous data to help us improve the site.
  • No tracking pixels or retargeting: We're not following you around the internet. That's creepy.

Most browsers let you block cookies if you want, though some site features might not work as well. Up to you.

If we ever need to update this policy - maybe laws change, we add new services, whatever - we'll post the new version here with an updated date at the top.

For major changes, we'll probably send an email or put up a notice. But realistically, we're a small auto shop. Our privacy practices aren't changing much year to year.

If something in here doesn't make sense or you've got questions about how we handle your information, just reach out. We're not hiding behind legalese - we'll explain things in plain English.

Contact Us:

Phone: (604) 555-8742

Email: service@frosthalchronos.info

Address: 1847 Industrial Way, Unit 6, Vancouver, BC V6H 3Y4

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your personal information. But hopefully it doesn't come to that - we'd rather work it out directly.

Need a Copy for Your Records?

Download a PDF version of this privacy policy

Version dated November 6, 2025

Bottom Line

We're here to fix cars, not collect data. We handle your information the way we'd want ours handled - with respect and common sense. Any questions, just holler. We're in Unit 6 on Industrial Way, usually covered in brake dust and happy to chat.